Read the Refund Policy carefully before using our services.
At Promint, we aim to ensure your satisfaction with our self-hosted digital suite for creators. However, if you are not satisfied with your purchase, we offer a 7-day money-back guarantee under certain conditions.
1. 7-Day Money-Back Guarantee
We offer a full refund within 7 days of your purchase, provided that:
- Payment has not been collected using Promint's services. If you have used our platform to process payments for your digital products or services, this refund policy will no longer apply.
- You request the refund within 7 calendar days from the date of purchase.
- You provide a valid reason for requesting a refund, such as dissatisfaction with the service or technical issues.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] within 7 days of your purchase. Please include your order number and a brief explanation of why you are requesting the refund.
- Evaluation: We will review your request and determine if you are eligible for a refund based on our policy criteria. If approved, we will process your refund.
- Refund Issuance: Refunds will be issued to the original payment method within 7-10 business days of approval. Please note that processing times may vary depending on your financial institution.
3. Non-Refundable Cases
We do not offer refunds in the following situations:
- If payment has already been collected using our platform (for example, if you have sold digital items through Promint’s e-commerce services).
- Requests made after the 7-day refund period.
- Violations of our Terms of Use or misuse of our services.
4. Cancellation of Services
If you wish to cancel your account or services, you can do so at any time by contacting [email protected]. However, cancellations made after the 7-day refund period are not eligible for a refund.
5. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page, and the effective date will be updated. Your continued use of Promint constitutes acceptance of the modified policy.
6. Contact Us
If you have any questions or need assistance with the refund process, please contact us:
Email: [email protected]
Address: Krishna Kunj, Opp SP Office, Kawardha - Chhattisgarh 491995